Yesterday, the phone rang. "Hello, this is American Airlines calling to let you know that all flights to Nice have been canceled until December 9."
"Uh, excuse me?" (We are supposed to leave in 5 days...our house is packed, bags are ready, and the new renter is moving in the day we leave.)
Thus started hours on the phone trying to figure out how we could actually get to France. Toulouse? Nope, only 2 seats open. Lyon? No, only 3 seats available.
"We can fly you to London."
"And then what?"
"You'd be responsible for getting yourself to Nice."
(I look up ticket prices from London to Nice...no direct flights, no flights the day we arrive, and $$$.)
"I'm sorry, that will not work. We bought tickets months ago. Aren't you supposed to ensure that you'll get us to our destination? After all, there are still flights going to Nice, just not with your airline."
"Sorry, we will get you to Nice but it will have to be on December 9."
"But we have to leave in 5 days. We literally will have nowhere to live! Plus there's no guarantee that you'll actually start offering flights on December 9, right?"
Ticketing agent (said in polite phone operator speak): "Not my problem."
The best American Airlines could do: get us to Paris and leave us there. So yes, yesterday we had to buy six new tickets from Paris to Nice, despite having already bought tickets to Nice. We are almost $1000 poorer. Thank you, American Airlines.
No comments:
Post a Comment